Industries
Built for HVAC.
No-heat calls, service requests, and tech follow-up land in one place. Pathline is the phone line, inbox, website forms, invoices, and payments for the HVAC company. Not another dashboard the techs will ignore.
The problem
The office takes the call. The tech is on a roof.
HVAC work is seasonal, after-hours, and split between the shop and the job. A missed no-cool call is a missed ticket. A quote that sits in someone’s personal texts never becomes a replace. Pathline gives the company one number and one inbox the office and the field can share.
What you run on it
One stack from the website to the paid invoice.
- Website. Your HVAC site lives in the same workspace. Service and estimate forms on it drop straight into Messages.
- Forms. Service and estimate requests from your site land next to calls and texts.
- Calling. A shared business line for no-heat and no-cool calls, maintenance, and after-hours voicemail.
- Messaging. Texts stay on the company thread, not a personal phone that leaves with a tech.
- Intelligence. Spam stays out of Messages. Auto-reply can acknowledge a real request when nobody can pick up.
- Invoices & payments. Send the bill when the truck leaves. Take the card without a second tool.
- Newsletters. Follow up after the call: filter reminders, maintenance plans, and seasonal tune-ups, without a separate email tool.
Who else
Neighboring trades.
Pathline is also built for crews that run a similar rhythm: office plus field, seasonal spikes, and jobs that start on the phone.