PRIVACY POLICY

Last Updated: March 2026

Important Notice:

This Privacy Policy governs how Pathline collects, uses, and protects your information on this website (pathine.io). Account registration and use of our services are also governed by our Terms and Conditions, including the Pathline SMS messaging program terms where you opt in to text messages.

This Privacy Policy does not override or replace any service agreements you may have with the business that provided Pathline products or services. If you are using Pathline as an end user through another company's website, platform, or publication, please refer to that business's specific service agreement for details that apply to you.

MESSAGING CONSENT AND MOBILE INFORMATION (CTIA)

Mobile information (including phone numbers) and text messaging originator opt-in data and consent that you provide for SMS are used only to operate the messaging program you signed up for and as described in this policy. Mobile information and opt-in consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information won't be shared with any third parties.

We may share information with service providers (such as SMS delivery providers) only as needed to transmit messages and operate Pathline, under contract, and not for those providers’ own marketing.

DATA SHARING

We do not sell your personal information. The preceding sections describe additional protections that apply to SMS opt-in data and mobile information.

INFORMATION WE COLLECT

Depending on how you use Pathline, we may collect the categories below. We use this information as described in How we use your information and elsewhere in this policy.

Identifiers and contact data: name, email address, phone number, company name, job title, country, account identifiers, and similar details you provide when registering, contacting us, or using forms and surveys on pathline.io.
Account and service data: preferences, settings, content you create or upload, communications with us, and usage of our product features.
Form and survey responses: information you submit through forms or surveys hosted on our platform, including fields configured by you or the organization using Pathline.
Device and technical data: such as browser type, general log information, and data from analytics as described under Cookies and tracking.
SMS and messaging data: phone numbers, opt-in records, message content as needed to deliver and support SMS programs, and carrier-related metadata as typically processed in mobile messaging.

HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

To provide, operate, and improve Pathline and your account
To respond to your inquiries and provide customer support
To send you information about our products and services, including email and SMS where you have opted in
To deliver SMS programs you have consented to, in line with our Terms and Conditions
To improve our website and services and to secure our systems
For research purposes: We may use aggregated data for research, academic purposes, and third-party use. This aggregated data is anonymized and does not identify individual respondents.

ARTIFICIAL INTELLIGENCE

If you do not use these features, we do not send your data to third-party AI providers. There are no background or automatic AI processes—you choose when to run them (for example by opening an AI action). When you do, optional AI features (such as summaries and insights) use your Pathline account data; only what is needed is sent to an external model for analysis, and the model does not own your data. We don't provide personal phone numbers or email addresses of people who message you or submit your forms in AI responses, and we limit what we send to providers (including omitting typical email and phone fields from form data where applicable).

SMS MESSAGING

If you opt in through our website (or another method we make available) to receive text messages from Pathline, we may contact you by SMS regarding account-related notices, onboarding, support, sales, promotions, product information, and related updates, consistent with your consent. Message and data rates may apply. Message frequency varies; you may receive recurring messages while opted in.

Opt-out: You can cancel SMS from Pathline at any time. Reply STOP to opt out of a program; reply HELP for help. You can also contact us at hello@pathline.io Full program terms, including carrier liability disclaimer, are in our Terms and Conditions.

SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes following industry best practices for server and database security, including encryption, access controls, regular security audits, and secure data storage protocols.

YOUR RIGHTS

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your personal information
Opt-out of marketing communications

To exercise these rights, please contact us at hello@pathline.io

COOKIES AND TRACKING

We do not use cookies on our website. However, we use third-party tracking from Google Analytics to collect information about your use of our website. You can control tracking through your browser settings or by using Google's opt-out tools.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

CONTACT US

If you have any questions about this Privacy Policy, please contact us at:

Email: hello@pathline.io
Website: pathline.io

Related document: Terms and Conditions (including SMS program terms).