Team chat

Direct messages between teammates on your workspace. Internal only — customers never see these threads.

Get started

  1. Open the Team folder

    Go to Messages → Team, or find team threads mixed into your main inbox at Messages.

  2. Start a DM

    Click Message teammate and pick someone on your roster. You can only message people on your workspace — not yourself.

Daily use

  • Send and receive — same thread UI as customer SMS and form submissions.
  • Read/unread — mark threads unread to come back to them later.
  • Trash — move a thread to trash, restore it, or delete permanently. You cannot reply while a thread is in trash.
  • Notifications — push alerts on iOS and optional email when a teammate messages you.

Who can use it

Any teammate on your workspace — owners, admins, and members — can send and receive team DMs. See Team permissions for how roles differ.

Good to know Team chat is not a group channel — it is 1:1 only. For the best mobile experience, use the Pathline iOS app.